I wanted to open a few accounts with them. I was in a hurry. They said they would be pleased to start the process with copies of a few personal documents like drivers license, social security card, and current bank statement. They took the copies and I left. I received a call the next day, "sir we are ready to set up you're account all we need is your signature and you'll be all set". When I returned a few days later the same lady said she remembers me but she had forgotten what she did with my documents. She couldn't tell me if he threw them out, shredded them, or if they were buried in the papers on her desk. Nothing had been started. Needless to say I did not open a account there.
Used the ATM and it charged a $4.00 fee. Last time I will have any dealing with this bank....the fee is not reasonable.
My wife and I have had many accounts in various banks in the Richmond area for 30+ years. We have had the best customer service at Village Bank and in particular at this west end branch and at the branch in Hanover on Sliding Hill Road. The tellers are outstanding, personable and efficient. I cannot speak to ATM fees but if you want outstanding personalized service than Village Bank is the Best Bank in the Richmond area. I own my own company and expect great customer service and I get that at Village Bank!!
Village Bank Forest Office Park is a US Bank based in Richmond, Virginia. Village Bank Forest Office Park is located at 1401 Santa Rosa Rd, Richmond, VA 23229, USA.
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