For 27 days, I called the office to find out why I never received the credit. I was told after 10 days, a check had been mailed and to give it time as their mail was not picked up on a daily basis. On the 13th day, I spoke to the president, Cecil Ligon,who told me he would talk to the office manager and straighten it out. 0n the 16th day, the office manager said the check was signed on the 11th by thoffice 4 manager to be mailed. Give it more time and call me in a week if you still have not received it, she said. By the 26th day, I was told by the office manager, she would call the bank to find out what happened and issue me another check which I offered to pick up in person. She said she would call to let me know when the check was ready. On the 27th day, I called the office 4 times, no answer. I called the emergency number and left a message for the president, Cecil Ligon. No response.
When I informed the office manager of the error which showed on my copy of the work order where the plumber changed the time, she let me speak to the plumber on the phone and he admitted to changing the time of arrival increasing the amount of labor. The office manager offered to reimburse me a " courtesy credit for 30 minutes" or $60.00.
The rate is a Gottdam shame. It'd I could give 0 stars I would.
So my account was credited or $360.00 for labor instead if $240.00.
for $0.00. I am not a happy customer. I was scammed.
If I could give negative stars I would. They do not inform you that their hourly rate is $292 in advance, then they can't do the work you ask of them. I had slow sewer drainage at my house and they were not able to determine the problem because they couldn't "get the snake to go around a bend". It took them an hour just to figure that out, then when I got fed up with them and very politely fired them, they took an hour to re-install the toilet they'd removed to snake the drain. So I'm out $1000 for absolutely nothing. Total scam artists.
Instead of settling for the $60.00 reimbursement I was promised instead of the $120.00 I was defrauded out of, I am suppose to settle
I would NOT recommend Kane Heating and Plumbing. They charged $211.00 per hour!! YES, that's right $211.00 per hour for labor!!! Very dishonest company. I called the receptionist and she said they don't have an hourly fee!! And it was just all put together into a lump some bill which included parts, labor, service call, environment fee. On the receipt there is clearly a labor fee. Found out after the fact another family member had the same issue! It seems from a previous review they were charged even more per hour for labor!! So I guess the labor rate varies.
This morning, 10/30/17, at11:41a.m., a check for $60.00 was hand delivered to me. Case closed.
The plumber changed the time of arrival on the work invoice after I signed it, but before he called in to charge my credit card for 3 hours of labor at $120.00 an hour instead of the actual time of 1hour40min.
Kane Plumbing Co is a US Plumber based in Richmond, Virginia. Kane Plumbing Co is located at 403 E Laburnum Ave, Richmond, VA 23222, USA.
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