I would like to share my experience with AAPCO and the 2 doors I received from them. First I want to be clear, the person who installed the doors was great, which figures since he is not a direct employee of AAPCO. The doors are also nice but if you are looking to do business with a Company that has good Customer Service, do not come here because it is horrible and that is due mainly to their Sales Manager, Jeff. I had the misfortune of speaking to this guy after my delivery which was supposedly scheduled was never delivered due to the truck being broken down on I-95. I called on the day of delivery a few times to see if a back up truck was going to pick up my doors and deliver but I guess that is not a policy of theirs and also tried to explain that it is hard for me and my wife to take whole days off since she is a teacher and I am military. Basically after a wasted day I tried to contact somebody to find out what their back up[ plan is, and unfortunately for me I ended up speaking to the Sales Manager, Jeff. Here is a very rude person, not sure he should be in sales. I asked him numerous times what their back up plan was because now I had no doors and was not sure when I would be getting them, his response was the send out 30 trucks everyday...??? Again I asked what the back up plan was and he told me he already answered it and that I was being difficult (and that I was doing it on purpose). He then told me I must lead a charmed life ( I have been wounded twice in combat so....)so at this point I was quite taken aback and shocked. I told him he was being a "jerk" and wanted to speak to his supervisor to which he told me I have no supervisor. I asked him if he was the owner and he told me no but he reports to the owner. I have been in the military almost 30 years and been toa lot of places and dealt with a lot of people but never have I paid over $6000 for a product to be treated like garbage. Just a few other things I was told on the phone was I should just get somebody else at my house when they deliver the doors if I cant take time off??? Who does that?? Then he asked if I still even wanted my doors delivered?? Strange question since I gave a deposit of $2000 and you already told me the doors were made and I had to buy them, I guess he just planned on keeping my $2000 and selling doors to somebody else...I did not want to write my review right away because I wanted to do my research and what I have found is I am not the first person to have Customer Service problems there.
This company is horrible and I would NEVER do business with them again.
On a side note, I did speak to the owner and he was very nice, I guess just not a very hands on owner if he has individuals like this working for him.
This company ripped me off and lied. When questioned on it, they said the sales man must have misspoke. They also told me they did all the paperwork for me to get the power company to buy the power I make, but they didn't. I didn't find this out until 11 months after they installed it. Now I owe $40,000. and I'm not even using the energy I'm making.
So if you like to spend a lot of money and be treated like garbage, I recommend AAPCO, otherwise please go somewhere else.
Do not do business with these people. I reached out to them for a quote on a new roof. When they called the man on the other line asked how long me and my husband have owned the house to which I replied I have owned the house for five years. He apologized, honest mistake on his part. When Tom arrived at my house later that afternoon he was very awkward and I tried my best to make small talk. He complimented my deck in the backyard and I said thanks we just built that this summer. He then asked who's we? I said my fiance and he refused to go any further because he said my fiance is a decision maker in the household and it's company policy that we both must be present. I explained that would be hard to do since I work retail and he's off on the weekends to which he said so evenings don't work, condescending. I asked him what does it matter if I'm funding the protect and he said he'd have to call his boss to get permission. As he was on the phone with his boss I told him I wasn't interested anymore and showed him the door.
Don't ever use this company.
Aapco Lc is a US Roofing Contractor based in Richmond, Virginia. Aapco Lc is located at 6710 Jefferson Davis Hwy, Richmond, VA 23237, USA.
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