One of the worst Amtrak stations I've been in. Only two usable outlets to charge your phone during a 7 hour layover and one of those was outside.
Station looks like it did in 50s, with out any upgrade. Old, dirty, torn seats, some patched with duck tape. This station deserves some TLC from Amtrak, and is an embarrassment to Richmond. How is it Wilmington, DE has a nicer station when the city is so much smaller. Amtrak, you need to fix this.
It took the staff at the ticket counter 5 minutes to sell one ticket. It was unbelievable. We have traveled by train a lot, but had never seen such slow service at the ticket booth. We arrived 10 minutes before train departure, had three people in front of us in line and would be late for the train if it didn't arrive 10 minutes behind the schedule. The boarding was smooth and professionally organized.
I have been here many times and have never been disappointed. The staff has always been friendly and helpful. The station is always clean and quiet. I have no complaints about it at all!!!
Old and grubby, but gets the job done. Staff are pleasant and helpful.
Staples Mill Road Station is a US Train Station based in Richmond, Virginia. Staples Mill Road Station is located at 7519 Staples Mill Rd, Richmond, VA 23228, USA.
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