My family ate at the bar area on 7/13. They weren't crowded at all, but the service was extremely slow. My burger wasn't cooked properly and my salad was the worst I've ever had. They cooked me a burger to go. When I finally ate it , disappointed is a understatement. My fries weren't done!
I didn't mind paying the expensive price but the service was bad the food was not good and I left a message for a call back and never got it
The steaks are generally prepared very well but if you're not QUITE that hungry I recommend the steak tips instead. They are just as good and cost far less. Also the Key Lime Pie for anyone with a sweet tooth. If you saved a LOT of room for dessert then get the Apple Cobbler. Note that you need to order it at least 30 minutes in advance and it's big enough for 2/3 people to share.
I wind up staying at this Hilton location usually once a month. Due to the close proximity (ha) and convenience, I eat at Shula's a couple of time's over the course of the stay. I have experienced slow service in the past but the staff is generally very receptive and apologetic about it. I tend to eat in the bar area these days and haven't had any issues. The staff is friendly and they even recognize you after a while which I think is pretty cool (and welcoming).
Spent several hours for a celebration for a graduation and the Staff was awesome and the food was the best ever. Great! We will return !
We spent 2 nights at this Hilton and had a great stay. I have to say, our favorite part of the trip was made exceptional by the bar service at Shula's. Andy was our bartender and not only was he attentive and fun, he made our visits to the bar one to remember! He gave us excellent service as well as tips on where to dine, wine, and have a great time! He's one of the best in the biz!
Shula S Steak House is a US Bar based in Richmond, Virginia. Shula S Steak House is located at 12042 W Broad St, Richmond, VA 23112, USA.
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