We go through their credit process and she says she can’t show me what they are offering.
Maria is amazing, she dealt with me wandering all over the lot, running back and worth to the office to get keys until I made up my mind, took us for an excellent test drive. At best we spent 2 and half hours there, from time of arrival until we drove off with a new to us vehicle. Thank you so much Maria for your help and your patience, I would recommend you to anyone.
It’s been about a month now and I’ve gotten 3 follow up emails telling me to come in and buy the car...
All the staff was extremely professional !!
My mother and I went to purchase a car from here, we had an amazing experience!!! We were greeted by a lady named Maria who is actually the one that sold us our new Ford Fiesta.
These folks were great to work with and great prices!
Now the reason for only 4 stars is when I started to inquire into buying a vehicle through Hertz, I had spoke with a gentleman who was kind enough, but had flat out lied to me over the phone. I understand 'Salesmen' have a way about them, but if you want to sell some cars and make some money DO NOT JUST STRAIGHT OUT LIE!!! Especially when the customer has fast resources to research the truth. To all fellow shoppers, Hertz Car Sales does honor the AAA discount which takes an average of $300 off the price of the car which helps to pay the dealer fee.
Oh we can’t do that, if you come back in we would have to run everything again and that would hurt your credit. I said I’m not coming back I promise you. Even if I did the car wouldn’t be here remember.
Worst experience I’ve ever had. My sales woman was constantly trying to talk about other things than the car. I told her upfront I wanted to test drive and then think it over. She immediate says I can’t promise the car will be here in a few days. I said I wouldn’t expect it to be.
She then says again she can’t promise the car will still be here. I tell her again, I wouldn’t expect it to be nor expect them to hold it.
Obviously I get upset and frustrated and ask her questions to try and understand why. Three words into my questions and she begins speaking over me saying she isn’t a finance person and it would break the law if she told me. I finally can’t take anymore and tell her to let me speak and get my full question out. Btw it was hertz can’t tell me what they are offering in terms of apr and term length until I commit to buying the car? She never answers the question and then a finance guy comes over and tells me not to raise my voice. The only reason I did is so that I could get a word out.
Worst dealership ever. Horrible customer service. My mother and I went to purchase a car at this location and the sales person who came over to help us refused to come outside to help us look at any of the cars. I spoke with the manager and he seemed as if he didn't care about the poor customer service that his sales person exhibited. Needless to say we went to another dealership and brought two brand new cars off of their lot instead. I would never give my business to this dealership
Bought the car for under Blue Book value runs smooth!
Once we started the test drive before I even adjusted the seat she was pushing me to drive and not change anything. Once we actually got on the road I obviously asked about the car. She did everything she could to not answer. We get back and she says so are you buying tonight. Of course I say no, I only wanted to test drive and then think it over. She then tries to say if you lose your keys and then find them, why would you keep searching? After she got done explaining it terribly I said, I haven’t lost my keys. I’m upgrading my keys and the key you’ve got isn’t exactly the biggest upgrade. The only reason I’m here is the price and it shows why it’s so low.
I finally realize I’m under no obligation to stay there and say I’m not buying this car please shred and delete all of my information.
She then suggests that we run the numbers and then I can go home and think about it.
Check it out and ask for Maria!
Hertz Car Sales Richmond is a US Car Dealer based in Richmond, Virginia. Hertz Car Sales Richmond is located at 4112 W Broad St, Richmond, VA 23230, USA.
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