Ordered a camera from the west coast and had it shipped over here. Unfortunately, the filter broke (thanks, USPS) so in order to be reimbursed from USPS I had to have a statement from a camera shop saying how much it would cost for a filter. Not a big deal, or so I thought...
I went in looking for a battery...was googling the model # on my phone to make sure I asked for the right one...the ones I found were $15, vs the ones in the store that were around $55. When i asked "how come these cost so much less", the employee replied "Oh, well you can buy one of those". Pressing the question I clearly didn't get an answer to, they told me "this is the newer model of battery"...ok...maybe could have told me that before the sly response. Then when I asked if they develop film, they told me to go to a different store. Do you want my money or don't you, richmond camera? It's going to look really awkward when an Amazon drone is giving me better customer service than you guys.
Exceptional work. Thank you, thank you, thank you!
Called here and the manager answered saying that she'd have one of her tech guys email me a simple repair (replacement) price for the filter. Didn't get anything for a week and so I called again to explain my story. She put me on the phone with her employee, Nathan. After accusing me of fraud for fabricating a story he told me, "I have REAL customers who help my business, I don't have time for people who might be committing fraud--[CLICK]."
The staff was generous in locating a nice, but inexpensive camera at their other store. The people working at RC Broad St. make the business. Any shop can carry merchandise, but it's the person on the phone, in the back or at the counter who delivers.
Website would not process my order until the 5th time
I couldn't believe the nerve of this guy. I highly suggest to those who are interested in purchasing camera equipment or printing off photos to support another camera shop. The rudeness and demeaning manner in how their employees address others is not deserving of any business.
Jean brought to life a 70 year old photo of my parents.
Richmond Camera Shop Inc is a US Electronics Store based in Richmond, Virginia. Richmond Camera Shop Inc is located at 213 W Broad St, Richmond, VA 23220, USA.
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