I wanted to like this place, but unfortunately their service was sub par. I came in for an eyebrow waxing. Admittedly it was a little over due. They have two options, eyebrow maintenance ($14) or eyebrow shaping ($15). I still had some shape so I figured maintenance should be okay. The lady was nice but said maybe five words the whole time. Usually I get asked what I like, what I am looking for, etc. I just figured she was good at her job and could tell I just needed a little cleanup. Wrong. Because I didn't get "shaping" she made sure I had NO shape. She waxed my eyebrows so they were two straight lines of hair above my eye. I couldn't believe my eyes when I saw it! She literally took away ALL shape, even natural shape. If she would have told me that things were a little too overgrown that I should get the $1 "shaping" I would have had no problem approving the switch (although I still don't think I needed that service). Additionally, my eyebrows can get a little long, so usually the cosmetologist trims them up so they looked groomed, but not her. I left and went straight to another salon to see if they could fix the damage. To try and get a little shape back they had to take way more hair than I've ever had taken, and my eyebrows are not very dense so it looks like I am just missing part of the middle of my brow now. Ugh, nightmare. Two stars because the ambiance was nice but I will never trust them with anything.
Received a gift certificate from my lovely daughter for my BFF and I to go on my B-day !! It was the best massage experience.. relaxing atmosphere, excellent customer service, attention to detail, cleanliness. Overall a great way to spend the day.
This would be 2 stars, of the staff wasn't so nice.
Perfect place! Great staff and environment. Highly recommend! I have been several times and I even brought my 5-year old here for a pedicure and they were awesome with her!
Bought the Stress reducing manicure. The technician was very nice and did a good job with the French manicure, but it lasted barely 36 hours. Sure, I didn't spend extra for the 2 week stuff...but come on, for what I paid I would have expected at least 48 hours. E
Don't let the nail technician cut all of the skin on your fingers off. I didn't realize until it was too late and there was a big pile of skin in the technicians nippers after she cut all of my cuticles off and tons of skin on the sides of my fingers. There was some burning when she applied alcohol and then later that night my fingers were sore and very red. I took an ibuprofen, applied some neosporin and emailed the salon later that night to inform them that I was having adverse reactions to the manicure. Their response: an apology, an insistence that I should allow my cuticles and tons of finger skin to be removed in the future or tell the technician not do this---and then they added a note that they were cancelling our 3 pedicure appointments next month (I took two friends with me who also had appointments and we were hoping to make it a regular monthly event). My objective was to let them know about the skin issues so this might not happen to other people (I didn't ask for a refund - I simply stated the fact that I was having a lot of pain as a result of a service they provided)- and they rewarded me by cancelling my appointments for me and my friends.
Perception Organic Spa is a US Hair Care Studio based in Richmond, Virginia. Perception Organic Spa is located at 2902 W Cary St, Richmond, VA 23221, USA.
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