It's okay and the customer service has gotten better.
My dad was irritated and tried to just leave the defective unit there, to be thrown away... and Ken then came into the parking lot and threatened to call the police for littering!
If I could give no stars, I would!!
Great prices! Excellent value and bargain when purchasing hand & power tools, particularly when they're typically for one-time/occasional use as opposed to on the professional job daily. The 20% COUPONS, very fair return policies, and little freebies are a plus! My "go to" place!
After standing in a long line to exchange the tool, Ken the store manager at the Hull Street location was extremely aggressive and rude , and told my dad to call the 1800 # on the receipt, harbor freight wasn't going to do anything to help.
This location is an embarrassment to the company, especially the management. I've been a customer for 15+ years. Asked for store credit regarding 2 brand new unopened items worth less than $30 & the manager proceeds to argue about the receipt & how they can look it up. That's after I explained 5 times that there is no receipt, paper or electronic. He just kept repeating the same thing like a parrot. After I informed him that I'd simply dispute the charge on the credit card & the store would eat both the cost of the items plus the chargeback fee, he said "fine" and walked off. I then go to a different location & return everything there without any issues. Lesson to the management: just because your store is in the "hood", doesn't mean that every customer is trying to scam you.
After this terrible and embarrassing experience , we and our friends will never do business there again, nor will I recommend fellow contractors there, as I have in the past .
Pretty decent retail store . I think they are brave to run such a store in this particular area given the theft and crime in that area. They have a good manager named Joe there that is always helpful and knowledgeable .
My dad owns a cleaning company and we regularly purchase tools, supplies etc at various locations, usually satisfied.
Tried to return a brand new chemical sprayer that was defective out of the box, with receipt.
Harbor Freight Tools is a US Hardware Store based in Richmond, Virginia. Harbor Freight Tools is located at 6500 Hull ST Road #2, Richmond, VA 23224, USA.
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