Good place and good rates. Never had any issues and management is very nice.
Great customer service. what a wonderful staff!
Great people. Very helpful and polite. Answered all my questions.
I cleaned out my storage unit on 8/31. I called and informed the woman in the office that I had cleaned out my unit and asked if I would be charged for September. She informed me they check the units daily and that when they see the units are empty they no longer charge for the unit. On 9-6 I logged into my bank account and see a charge from Blue and Gray for $80. I wasn't angry at this point. I assumed it was just an error. So I called to inquire on how to go about getting my money refunded. This is where the madness begins. The woman gave me an email address to send a refund request to. I attempted to send the email and it was returned to me stating the email did not exist. I called her back and she told me to try again. I did and got the same result. So I called again and this time a gentleman named Bryan answered. He yelled into the phone and then hung up in my face. This happened three times in a row. So I hopped in my car and drove over to the facility. I saw Bryan run upstairs when I pulled in front of the building. I walked in and was told they did not have to give me a refund. I still have not gotten anywhere with this process but I do intend to take the necessary steps in order to get my money refunded. I was treated poorly today after having this unit for 4 years. I never missed a payment and up until today never had a problem with the staff. This is not how you treat people. To have a man yell into my ear and then slam the phone down is down right outrageous. Then to hide upstairs when I showed up was just a cowardly act. I would not recommend this company to anyone. Spend your money elsewhere.
Blue Gray Self Storage is a US Storage based in Richmond, Virginia. Blue Gray Self Storage is located at 6940 Walmsley Blvd, Richmond, VA 23235, USA.
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