WELL, you won't have to worry about having to offer GOOD CUSTOMER SERVICE a minute longer with me, my friends, my Co Workers or any potential clients, I won't return or ever recommend VCA pets first
All the staff are great and their groomer is the best.
I had just nearly 2000. with this place and a Vet was too darn lazy to just come out and answer a couple of questions.
Horrible customer service when they made a mistake they only apologized and did not try to make the situation right. I will never bring my animals to this VCA I had issues with it in the past when bringing my animals to them and I am saddened to see they haven't changed.
My beautiful Cane Corso was neutered there and after 2weeks of healing he had to go back to have his stitches checked. I wanted to speak to the Vet about a couple of issues. A smart mouthed Tech came out and took my dogs leash to take him to the back where they could check out his sutures. My puppy immediately picked up her negative energe and resisted going. SHE literally tried dragging my dog to the back, yanking on his leash. I had to step in and tell her NOT to do that and then encouraged my dog to go with her. When she returned with my dog I asked to speak with the Vet and I was told very abruptly NO.. Not unless I pay $50.00 which is the fee for speaking to the Vet.
Their financing options are helpful, their Care Club is the greatest, and I never feel pressured or lost if something is out of my range. They also quote every single service before doing them and make sure you are 100% comfortable with what they are going to do. Sure, they may cost a little more, but I would go nowhere else. I know I get top care here.
I have spent a lot of money with this place and I would have given it a higher mark had it not been for an incident that has haunted me for weeks.
Definitely my favorite vet hospital of all time. I was not partial to the high prices a few years ago and had a few issues with having services done before quoting me an estimate, but in the last year or so, they've had an amazing transformation.
Dr. Mays and Dr. Johnson are phenomenal and their assistants are just as amazing. They are a sweet, caring, and concerned people who easily make my boys feel calm and loved. The front staff are wonderful, personable, and remember their clients. I feel like they put my comfort first for my pets and they know exactly how to address different patient situations, and make compassion their number one rule.
I came in on Saturday and they squeezed in my dog who hurt his foot. They were the kindest and loving towards my dog. There was a great positive energy from the staff and patience (owners and pets) can't thank them enough!
Vca Pets First Animal Hospital is a US Veterinary Care based in Richmond, Virginia. Vca Pets First Animal Hospital is located at 9201 Staples Mill Rd, Richmond, VA 23228, USA.
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