The staff here is incredibly helpful and friendly. Mike (Asst Mgr) always goes above and beyond to take care of anyone who walks in the door. Definitely suggest using this location for their auto needs!
HORRIBLE experience with this service center. Communication, professionalism, empathy, courtesy and honesty is what the manager, Brent and a few of his employees lack. I just got my car back 24 hours after it being dropped off and having been told it'd be handled as soon as my vehicle got there. (I DROPPED MY CAR OFF FOR ONE TIRE CHANGE). After hours passing by with no update I was only met with aloofness and disrespect when I called to see what was going on. The end of their work day came and they still hadn't touched my car and not even called to let me know. I use my car multiple times a day for my line of work and just wished to be updated so I knew how to handle my situation. The only sincere apology I got was from one of his workers (whose name I WISH I had) after she realized how bad they'd messed up and inconvenienced me. Brent, learn to own up to your communication errors. Customers would be willing to come back and refer. I will not.
Could not have had a better experience. Top shelf facility with quality people. Service advisor Michael Hart was awesome. Honest and fair with great integrity.
Our story: Driving back to NJ from Georgia and blew a brake line on my truck. I stopped in several places before finding this one and thank god I did. I am a member of AAA and now know to look for one of these facilities whenever in trouble again. You wont be disappointed
I've been a AAA member since 1986 and I'm thrilled that this facility has opened. I brought my car in today to get a second opinion after I had my car inspected by a shop who claimed that I needed over $400 worth of repairs made. AAA confirmed my gut instinct that none of the repairs needed to be made; however they did take care of a few other items that came up. They took the time to explain and show me what needed to be done and as far as I can tell, did a great job. I appreciate their honesty which I've come to expect from AAA. The facility is very clean, offers complimentary coffee and water as well as other amenities AAA members have come to expect such as maps and tour guides. Keep up the great work!
Echoing several sentiments similar to below, I had an outstanding experience using AAA Glenside for my car care (oil change). Not only were they offering a great special for current members, but they finished my oil change in RECORD time! I came Friday to drop it off for Saturday AM service; Michael Hart called me ~1 hour later on Friday afternoon to say it was complete! Fantastic service, clean and nice facilities, and welcoming employees. I was beyond impressed by this branch's professionalism and customer care!
Aaa Glenside Car Care Insurance Travel Center is a US Travel Agency based in Richmond, Virginia. Aaa Glenside Car Care Insurance Travel Center is located at 7009 W Broad St, Richmond, VA 23294, USA.
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