I needed to get away from it all and see some family in the process. This travel agency made the process easy.
Terrible customer service. I was not satisfied with the package they sold us the trip ended up costing a lot more than I had anticipated. I will never use this company again.
Covington never misses the opportunity to make a mistake. At first I thought they were just dishonest for booking flights that were 70% more expensive than I found online. Then they proved their incompetence with poor communication, failure to accurately put in travel details (such as frequent flier information) and wasting a tremendous amount of my time. After they screwed up travel for multiple members of the family, they had the audacity to pass through change fees from the airlines directly to us. Wow. Now that's customer abuse.
will NEVER use them again. Covington is all about money and not satisfying their customers. If anything goes wrong or you are not satisfied with something on your trip, they will not help you out. Don't waste your time or money on them.
I booked a group cruise through Covington Travel. The agent that we worked with was rather vague when answering the groups questions sometimes. Mixed information was given. In one conversation, she would give some information and when a member from the group called a week later confirming the same information, she would say that is not correct or that the information had changed. There was not much consistency. This happened several times. This made some of us feel uncertain as to how things would turn out. The agent was also hard to reach at times and a few group members never received return calls or emails. Personally, I and several other group members, will not be using this travel agency again.
Never use this agency.
Covington Travel is a US Travel Agency based in Richmond, Virginia. Covington Travel is located at 901 E Cary St, Richmond, VA 23219, USA.
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