Edit - My Response to the owner's response:
Broad Street Tire and Auto seems nice, but do not trust them with your safety.
A few months later, my mother's car needed inspection and tires. I sent her to Broad Street Tire and Auto and expected to hear a call telling me "Sir, you need tires to pass an inspection." and I was going to buy a set of very expensive tires. Instead, they call me and tell me about the headlight needing replacement(due to tiny, non-safety effecting damage). I took the car home, replaced the headlight, returned it to them and got my inspection sticker.
So, I trusted Broad Street Tire And Auto with my family's safety, and they failed in two ways.
Extremely fair, very open and communicative. Mechanics give you the play by play and are not afraid to describe the low-cost run it and watch it scenario, they're not pitching repairs that aren't 100% necessary. Won't take my car anywhere else.
I normally never write reviews, but I feel I must share this experience to warn others.
I went to get a routine oil change and a state inspection and got completely ripped off. I got charged $88.04 total for both jobs done. The receptionist came out so nonchalant telling me that they had to replace a bulb for the state inspection like it was no big deal. I got charged $4.00 for the bulb and $27.41 in labour to replace a simple bulb. I wasn't even made aware that it would cost such a ridiculous amount of money to change a simple light bulb. They would not back down either on the price either after I contested. Evidently they charge almost $100 an hour for labour at this place so if you intend to get any kind of extensive work done there you're going to be digging deep into your pockets to pay for the labour. Absolutely ridiculous! I have never in my life paid so much for a routine oil change and state inspection. I will be telling everyone I know to *NEVER* take their business to Broad Street Auto & Tire Inc.. Unbelievable... Not to mention, if you make an appointment and have to wait for your car they don't have a waiting area that's inside, so you have to sit outside with all the feral cats running amok until they finish overcharging you for every piece of work done to your vehicle. Best of luck to all of you going there on a cold day and have to wait.
2)Somebody popped the hood after I returned the car to your shop. I did not bring it to you with the hood popped.
2) They left my mother's car in a unsafe to drive condition and handed over the keys.
3) I didn't contact your shop because there is nothing you can do for me. I need a shop I can TRUST with my and my family's vehicles and your shop is not that. You endangered my family's life and you can't undo that.
You are entrusted with people's safety and maybe next time you'll consider that when an unsafe vehicle comes into your shop.
All the work on my and my family's cars I do myself, except for alignments and state inspections which I cannot do. A few months back I was looking for a shop, and tried Broad Street Tire and Auto for an alignment. They did a great job and I had a good experience.
When I saw that my mother had picked up the car I realized they did not shut the hood properly! It was closed but not latched, which can cause it to fly up and destroy the windshield on the freeway(very dangerous).
In the summer of 2015 I brought my car here for a state inspection. It failed the inspection because my high beam indicator wasn't coming on and they told me it was due to my daytime running light circuit board not working and it was going to cost somewhere around $400 to fix and pass inspection. My car doesn't even have daytime running lights installed.
You can say "We follow the guidelines set forth for safety inspections.", but you didn't because any competent mechanic would condemn those tires immediately upon examination.
1)Those are the tires that your mechanics say "passed". They are under 2/32 inch and have impact damage. Any tire with impact damage or under 2/32 tread does not "pass".
See pictures and tell me if you think those tires are safe.
Edit: The high beam lights themselves were functioning, the INDICATOR was not working. They said the indicator wasn’t working because my daytime running light board was broken when there isn’t a daytime running light board to begin with.
1) They failed to report dangerously warn and damaged tires, which should be included in a state inspection.
Been a customer of theirs 10+ years. Ask for Ronny nobody is more honest, hard working, and dependable when it comes to cars. He treats you like family and always watching out for you. Thank you for everything over the years.
Either of these things could cause a horrible accident.
Broad Street Auto Tire Inc is a US Car Repair based in Richmond, Virginia. Broad Street Auto Tire Inc is located at 2120 Lake Ave, Richmond, VA 23230, USA.
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