From start to finish to upgrade on mattress was overall great!
The store is pricey but they have great selections to choose from. I will buy from them again the customer service was great every one was friendly and willing to help
I purchased a living room set paid in full on Tuesday for pickup Saturday. I go to pickup my furniture and for 30+ minutes they are trying to locate it. Come to find out they were BSing and the store sold it to someone else after me. They conveniently did not have another available would I like to buy something else with a store credit. I had to repeatedly demand my money be refunded as I will NEVER shop there again. Proceed with caution and do not use the salesperson named Mae.
Awful, baffling experience here this weekend. Went in on Saturday looking to buy just a bed/mattress set, while there I found an entire bedroom set that I fell in love with and decided I wanted to go ahead and get the whole thing. A very nice delivery person happened to walk into the showroom and asked if we were being helped or if he could help us out with any questions. I said I was interested in finding out more about the set and he said we would grab a salesperson since he actually wasn't totally sure, but he wanted to make sure we weren't feeling ignored since there weren't sales people nearby to help if we needed anything which I thought was really great of him. Unfortunately the salesman he grabbed was awful. He said a few times that he was a "bad salesman", I thought he was kidding but I guess I should have believed him. I asked my questions about the set, mostly pricing because the labels were wrong, and let him know I was also interested in buying a mattress, he simply pointed us in that direction and followed us but offered no assistance or recommendations and seemed totally disinterested in moving the sale forward (not once did he try to close on the sale or start discussing payment options/delivery timelines, anything at all, he just gave me the pricing and left it at that despite me making it very clear I was looking to make a purchase). At one point while I decided on a mattress my mother was looking around in the clearance section, which is located in the same "room" of the store and asked him about a table in that area that wasn't marked. He simply said it wasn't marked yet (clearly), but offered no assistance in finding a price. She said she'd really like to know the price on it and it just kind of stood there, laughed at her, and offered no help. While she and I briefly discussed the table he wandered away without a word leaving us completely confused, so we took that as our sign to leave at that point and continue shopping elsewhere.
Still trying to figure out how I was approved for $2200 credit went to buy a $300 recliner and they want a down payment.
Schewel Furniture Company is a US Furniture Store based in Richmond, Virginia. Schewel Furniture Company is located at 7800 W Broad St, Richmond, VA 23294, USA.
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