I walked in from the rain with my bike and all and no one acknowledged me. No one came up to me to ask me if I had any questions or needed help, nothing. I stood there and even tried to get their attention and still no one came to me. Won't be going back at all.
The staff at Balance Bicycle are exactly what I want in a mechanic. They are straight forward about pricing, expectations for repairs, timing etc. and are extremely knowledgable about what they do. I know very little about bikes but ride frequently. I initially came in with an idea of what I wanted, they let me know what was realistic, how much it would cost, and offered alternative solutions that were less costly and ended up working better for what I was looking for. Since then I have been back several times and they have helped me customize my bike, walking me through what would work but allowing me to make final decisions, ordering and installing the specific parts I would need. I absolutely love my bike now. Go to Balance if you want an honest and knowledgable mechanic for your custom bike work or repairs.
Man I tell you something there alright until you tell them they did it wrong then you bring
Great service, I had been struggling to figure out why my bike wasn't performing the way it used to and brought it in to balanced for new breaks and wraps. They diagnosed that my chain was near the end of it's life and tuned the whole bike for better performance. These guys are professional and know bikes, I will be coming back often
It in and fix it you leave and they say you ran out on bill. No you didnt fix it right. I won't double pay for something. Wow if you want great service Pedal Power is great. Good luck with your business. Don't accuse customers of doing something they didn't do.
Horrible customer service, sold me two defective intertubes and the manager refused to give refund. The prices are incredibly gouged, and can be found much cheaper at other shops. The manager is incredibly rude, and I could not recommend this business even to my worst enemy
Balance Bicycle Shop is a US Bicycle Store based in Richmond, Virginia. Balance Bicycle Shop is located at 904 W Broad St, Richmond, VA 23220, USA.
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