Bad service multiple times- especially in shoes. I walked around with a shoe in my hand for 10 min before someone even acknowledged me. Then she kept coming back saying they didn't have the shoe and didn't come back with suggestions like a real shoe associate would. After the fifth shoe I finally found something but I didn't even want to purchase it to give her the commission. I grew up going to Nordstrom and this is not a store that I feel meets the Nordstrom standards in inventory or customer service.
I wouldn't shop at this location again. Maybe everyone was busy but I feel like I had to ask for help instead of being approached or even greeted, this could be me nitpicking. I just wanted to buy a simple watch but unfortunately the watch section was in disarray and the associates looked confused. Well, I decided to call later for the availability and was transferred about five times till they put me in the right department. Honestly, it was probably one of the worse experiences I've had this year. Good thing I left before wasting any further time at this location! I'd recommend taking business to stony point where they care about quality AND service.
Love Nordstrom. Been a Nordy for many years. The service is great, the selection top of the line. Whether you are buying for yourself or someone else you can always find the perfect item, and if you can't, they will track it down. And don't get me started on the shoes. The most amazing styles, designers and selection. Go for a pair and typically walk out with 3 at least. The sales are amazing, especially the pre-fall sale. Don't miss it for anything.
If you go when it's not too crowded, the service here is incredible. I was wearing a pair of shoes they carry and the salesman looked at them, told me they were too new to wear as much as they had, and gave me a new pair. I was pretty floored seeing as I hadn't even asked for that.
Great place to find clothes. Good service
Nordstrom Short Pump Town Center is a US Department Store based in Richmond, Virginia. Nordstrom Short Pump Town Center is located at 11812 W Broad St, Richmond, VA 23233, USA.
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