My daughter has been in the Pediatric ER & ICU the doctors and nurses have been amazing over the past several days! We are still here and they are still rocking excellence in all they do!
Hospital itself is top notch. Parking deck is poorly designed in terms of wayfinding signage, IMO. I parked in B19 today. But there are parking spaces in the same letter/number combo in each color. So I parked in B19 ORANGE (not B19 GREEN), The ramps divide into different colors in the middle so you can mistakenly remember one color because you walk down the ramp into another color to exit the building. In other words, the letters, numbers and colors overlap. Confusing! Some parking decks have signage to urge customers to "remember your color, letter and number". This is needed here, IMO.
Worst ER ever. Don't know why I continue to come here. Was once told that I had made up a seziure and was sent home when in reality I had a brain bleed. Sat here for over 12 hours, saw my doctor twice. Never get a straight answer on whether I'm getting admitted or discharged. Frustratingly understaffed. Saw my nurse maybe 1 every three hours unless I hit the call bell 10 times. Nurses and doctors are demeaning. It may seem like nothing to them but when I'm exhausted and not getting straight answers and I start to cry, don't tell me to "buck up". Assholes.
I had excellent care from the St. Mary's staff. From the initial visit with my surgeon down to my stay after surgery at the hospital. The nursing staff is phenomenal. The surgery team were on their game and extremely respectful of what I wanted during surgery. I came from the Norfolk area and they put me up in their free housing that is on a donation basis. The housing facility was so clean and staff is extremely accommodating and friendly. I can't enough nice things about this hospital and their staff. Highly recommend.
Don't even think about using this hospital. It's not worth the aggravation. Their billing department couldn't pour piss out of a boot with instructions on the heel. They are still sending me threatening letters for a charge that they were paid for over a year ago. I have called them 4 times, each time they've looked into it and agreed that the bill has been paid. Yet the threatening letters continue....now involving a bill collector. GO SOMEWHERE ELSE!! And to be honest, their prices are higher than competing hospitals for the same procedure.
Bon Secours St Mary S Hospital is a US Health facility based in Richmond, Virginia. Bon Secours St Mary S Hospital is located at 5801 Bremo Rd, Richmond, VA 23226, USA.
Please contact with Bon Secours St Mary S Hospital using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Bon Secours St Mary S Hospital opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Health facility in Richmond