Great staff! Fixed my bike and showed me how to maintain it myself!
I recently stopped by to get my brake levers installed on my bike. I was met with someone who didn't even ask how I was doing, and what I needed. I continued to tell her what the issue was, and we went to the repair station. She was very agitated by my bike, because some bolts were tough to budge and would not loosen. She then continued to cuss at my bike, complaining about the cables and what not. She really didn't look like she knew what she was doing, and almost gave up a few times because of the attitude that was growing on her. She threw things across the room. I asked her if Rambikes happened to sell bike locks, and was answered with a stark "-we don't sell anything." She got the job done, hooray, but the service I received was dreadful. I would love to come back if something were to happen to my bike, but would never if service like this continues. I am normally not one to write these kinds of things, but when you are a student and know nothing about bikes, it would have been nice to receive some educational tips and not just a sluggish modus operandi.
Again, I do not know much about bikes. It was my first bike, and was a fixer-upper. I was very excited to get it fixed, but the way this "staff member", if thats even the recognition she deserves, handled it, was totally out of proportion.
Very bad experience, the people working here are rude and condescending. They don't help you out that much either. I was having a bad day because my tire was flat and they managed to make it even worse with their horrible customer service!
They are great! Fixed my bike up and gave me a u lock as well as lights for night riding!
Vcu Rambikes is a US Bicycle Store based in Richmond, Virginia. Vcu Rambikes is located at 201 N Belvidere St, Richmond, VA 23220, USA.
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