Service is hit or miss from the sales associates, managers respond well and appropriately, jewelers are pretty consistent on their work.
A couple years ago, they lost my mother's mother's diamond ring. This ring has 5 small diamonds on it and was going to be made into 5 necklaces for the girls in our family. It meant a lot to her. She was devastated. They were very rude and made it out to be her fault that the ring was lost. I do not recommend this place at all.
There's a reason that this place consistently gets 4-star reviews. Rafi is personable, very knowledgeable, and he sells high quality jewelry at a fraction of the price that you'd find at the high-end brand name stores. But most importantly, he's honest.I bought my wedding band from him. I wanted a specific type of band, so I had to order it which took only 4 days to arrive. He changed the finish of the ring from shiny to brushed and engraved some words on the inside. He can do that in just minutes in his store. Also, he can re-size it w/in a half size, if necessary.I went to about 8 different jewelers in Richmond,VA mostly in Union Square and 888 Brennan and, all in all, Chaos was the best.
Save yourself, I went in there with my SO looking for an engagement ring; I regret it. They literally just made me feel terrible! Everything they said to me would pile up to where I didn't know I could hold not crying until I walked out the building. We were just trying to get information since obviously we hadn't bought a ring before but they just want you to spend money. If this is your first time buying a ring, please don't go here! They will tell you absolutely NOTHING about what you need to know. I never want to walk into this place again.
Honestly, I have never been so displeased with how I was treated at a store before. Everything about it was horrible! They only care about making money for themselves and not about the customer. Yes, just because I was not in my late 30s doesn't mean that gives them the right to think the me being there is a joke. I had full intentions of buying from them but now I don't want anything to do with them! Horrible. Straight up horrible! Customer service rushes you into buying you a ring and not giving you the time to even ask questions. If I can give this review 0/5 stars I would. I do not recommend jared jewelry .
Jared The Galleria Of Jewelry is a US Jewelry Store based in Richmond, Virginia. Jared The Galleria Of Jewelry is located at 11724 W Broad St, Richmond, VA 23233, USA.
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