My husband and I stayed here on our way back from visiting relatives for Thanksgiving. It was an impromptu visit because we'd been stuck in traffic for hours and wanted a night's rest before we continued. We both loved this hotel because the staff was very friendly and the atmosphere cozy. Little details really make this experience great--in our bathroom we found a mini bottle of mouthwash and a pack of cotton balls with a nail file, herbal tea by the coffee maker, etc. I was thrilled to see the measures taken to protect the environment, like soap, shampoo, and conditioner dispensers in the shower, rather than disposable bottles. The only thing that wasn't A+ about our stay was the food in the restaurant. I was really excited about the menu which I read in the car on our way to the hotel, but my salad was underwhelming (iceberg lettuce instead of microgreens, and the raspberries were still frozen). My husband said his pulled pork sandwich was delicious, however. Overall, we had a fantastic day and a lovely night's rest in the super comfy bed.
It is an old hotel, but very well-maintained, and the personnel were friendly. We appreciated the dispensers for shampoo, conditioner, and body wash in the shower, but the shower door should have opened from the back, not the front. The bed and chairs were very confortable. On the other hand, the radio, as usual in hotels, didn't work and the lack of a channel guide for the TV was annoying.
I stayed here while traveling for work. It's a nice hotel but not a great value for the price. The rooms are not sound proof so you'll hear everything your neighbors are doing. I paid extra for the best brews package that the website said included 2 craft beers each day but staff had no idea what I was talking about. I like the Starwood but I'd probably stay elsewhere if I was in the area again.
Lobby was nice. Rooms were nice. Some staff were pleasant, others were not. We attended a nearby wedding and the father of the bride booked and paid for our hotel, or so he thought. Whomever took his reservation took his credit card number over the phone but when we arrived they said that the room was still unpaid. Apparently, it is policy to not take payment over the phone so it is not possible to pay for another person's hotel room in advance. Strange, but whatever. My concern is, why would you accept a credit card number over the phone if you are not able to take payment over the phone? Now where is that number saved in your system if you are incapable of taking phone payments? I'd be willing to bet that if he cancelled the reservation or we didn't show up that the hotel would have had no problem charging some sort of fee to his card without being present. To top of it all off, the father of the bride had to drive all the way up to the hotel to pay for the room in person after hosting his daughter's wedding when they needed to go rest. Certainly not happy with the situation. Ask yourself, how could any employer book a hotel for an employee or any similar scenario?
First thing I did when I got to my room was check for bed bugs. It's what I do. No bed bugs, which is great, however the bed skirt had several large, very noticeable stains on it. The white bedspread had a few small stains here and there and was worn looking. The bathroom was pretty clean for the most part except for in the corners there was dirt on the floor. Other than that, the bathroom was clean. During the night the people in the room next to me were having a party or something so after a few hours of their noise I finally got up to call the front desk. Well, the phone in my room didn't work. Picked it up, no dial tone. I looked behind the nightstand to see if it was connected, it was AND I discovered a bunch of dust. Anyway, phone didn't work so I had to Google the hotel on my cell phone to get their phone number. Called the front desk, they sent security up immediately and took care of my noisy neighbors. I slept peacefully the rest of the night. All in all the hotel wasn't great but wasn't horrible either.
Four Points By Sheraton Richmond is a US Lodging based in Richmond, Virginia. Four Points By Sheraton Richmond is located at 9901 Midlothian Turnpike, Richmond, VA 23235, USA.
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